01
Every decision comes back to you
Approvals and unresolved issues pile up with one person. The team waits; you lose time to lead.
Fractional COO & Operations · Minneapolis
Fractional COO leadership for a business that has outgrown how it runs.
When work stalls, business owners and team leaders end up chasing updates instead of leading. I work with established businesses and teams to make ownership clear and keep work moving without your constant follow-up.
15+Years of executive operations leadership
COO/SVPExecutive roles with full P&L ownership
$25MM+Digital agency launched and grown past $25MM in year one
95%On-time delivery after process overhaul
EOSTrained Integrator for operating cadence
Operations support
Where I can help.
02
Busy teams, slipping priorities
Ownership is unclear across departments, so important work gets delayed or dropped at handoffs.
03
Delivery depends on a few people
Good people keep rescuing unclear processes. Growth adds work faster than the team can absorb it.
04
The numbers arrive too late
Reporting doesn't give you a clear picture of capacity or performance when decisions need to be made.
Working together
Ongoing leadership or a focused engagement.
Some clients need a fractional COO working alongside their team. Others need hands-on help with a specific operating problem. I work in both ways.
First, we look at how work moves and where it gets stuck. We agree on what needs attention, then I work with your team to make the changes part of how the business runs.
That can include AI-assisted reporting or process documentation. We decide what information a tool can use and who checks its work before it becomes part of the routine.
My people-operations work covers hiring and onboarding, with manager expectations and performance built into how the team operates. Explore Fractional HR & People Operations →
Weighing the investment? Read what a fractional COO costs and when it makes sense.
AI & workflow automation
Start with the workflow.
AI can help with repeatable work when the source material is sound and someone checks the result. I offer a focused assessment and separately scoped implementation support.
Explore AI & workflow automation →
6
months into an HR and recreational-program rebuilding engagement
Client example · Youth sports
Rebuilding the team behind a declining program.
I was brought in to repair an HR department and help rebuild a recreational program that was losing participants. Staffing problems and uneven program quality were affecting the experience athletes received.
Over six months, the work put a consistent staffing and training program in place. Programming expanded, with structured lesson plans and marketing efforts to support enrollment.
At the six-month mark, recreational enrollment had exceeded the same month a year earlier for three consecutive months.
Restoring profitability and reliable delivery.
While leading a services business, Eddie rebuilt how the team managed and delivered client work.
Problem
The business was losing money and meeting only 35% of its promised client delivery dates. Teams worked without shared workflows or formal procedures. Project managers relied on separate tools, leaving the business without a consistent system for managing work.
Solution
Eddie assessed the operation and led a full systems overhaul. The work replaced fragmented working methods with shared processes and included workforce reductions to address the business's cost structure.
Result
The business returned to profitability within three months. During that period, on-time delivery improved from 35% to 70%.
By the end of the first year, on-time delivery reached 95%+. That performance held for the following five years under Eddie's leadership.
Fractional project management for an international team.
I provide fractional project management for an internationally based team, alongside marketing work to support business growth. This engagement is ongoing.
A specific hiring need and a rethink of EOS.
For another business, I'm working on a defined hiring engagement and restructuring its EOS systems. The work is underway; outcomes are still being evaluated.
Client names withheld. The enrollment result reflects this engagement at the six-month mark.
Get in touch
Send a message.
Tell me where work is getting stuck. I'll reply by email. You don't need to book a call to ask a question or discuss what you need.
You can also email Eddie.
Talk with Eddie.
Choose a time to discuss the problem and whether fractional COO support fits. The calendar reserves 30 minutes.
Book a call4498 North is an operations advisory practice. It is not a business brokerage, recruiting firm, or software platform.